If your flight was cancelled, would a pizza night make up for it?
A viral TikTok shows Delta Air Lines did just that when a flight from Boston to Rome was cancelled.
Elizabeth Ochoa posted a video of the airline serving stacks of slices from Nick’s Place, a pizzeria in Boston.
But Ochoa told Fortune this comes after a series of delays and roadblocks during her travels.
The TikTok user’s original itinerary was to fly from Boston to Rome on Wednesday, June 29, but his flight was delayed by 12 hours.
When the plane finally took off, Ochoa explained in another TikTok that an hour after the flight they were forced to return to the airport due to a gas leak.
@elizaabethochoa and it was delta 😵💫 #delta #italy ♬ original sound – ESOSA||CONTENT CREATOR
Ochoa told Fortune that Delta staff offered $6,000 Mastercard gift cards to passengers who were willing to reschedule their flight to Friday or Saturday.
She passed on the gift card and rescheduled her flight for Thursday, only to have it delayed again – and that’s when the pizza arrived.
@elizaabethochoawhy go to rome when you can eat pizza♬ Sunroof – Nicky Youre & dazy
“I travel overseas very frequently,” Ochoa said in an interview with Fortune. “I noticed that due to the shortage of pilots, there were a lot of cancellations or delays. But this was the first time I had organized a pizza party.
His pizza night TikTok has 1.9 million views, and of course people chimed in in the comments.
Many pointed out that this was the bare minimum the airline could do for any delays.
“Looks like one of those ’employee appreciation’ lunches😒” one TikTok user commented.
“Hospitals are doing this to nurses to make up for the understaffing and fatal mistreatment they are responsible for,” another added.
Others disagreed with angry holds.
“Why are you so angry the crew is doing everything they can 😔” another user commented.
“It was so cute of the crew to do this!! Everyone loved it 🥰” Ochoa replied to a commenter.
Fortunately, pizza wasn’t the only compensation travelers received.
Ochoa told Fortune that Delta refunded all tickets for the originally canceled flight and offered to pay for non-refundable accommodations.
“Delta prides itself on a culture that empowers our employees to make decisions like these to do the right thing for our customers,” Delta’s spokesperson told Business Insider in a statement.
“While these circumstances are rare, our Boston airport ordered pizza for our delayed customers last week while working to ensure our customers are relocated to their final destinations given the delay at Rome-Fiumicino. We applaud them for this gesture while apologizing to our customers for this delay.
Delta also made headlines for giving out more than just a slice of pepperoni pizza. Recently, the US carrier reportedly offered passengers $10,000 to give up their seat.
Delays and canceled flights have also plagued Canadian airlines and airports.
Just last week, Air Canada was accused of kicking passengers off a Montreal-London flight. And baggage claim at one of Canada’s major airports continues to look like a nightmare.
It’s unclear when travelers or airport and airline workers will get some relief.
Air Canada announced last week that it would cut several flights this summer due to staffing shortages.